Frequently Asked Questions (FAQ)

General

Q: What areas do you serve?
A: We provide commercial and residential snow removal services in Vernon and the surrounding areas like Falkland and Armstrong. Send us your info to get a quote here.

Q: What types of properties do you service?
A: We service both commercial and large residential properties (stratas, condos, gated communities, and some farms/rural driveways) parking lots, sidewalks, and walkways.

Q: Will you clear my private residential driveway?
A: We only service larger residential sites. If you have a long rural driveway or a large lot, send us your info and we’ll take a look.

Services

Q: What snow removal services do you offer?
A: Our services include snow plowing, walkway clearing, and de-icing to keep your property safe and accessible.

Q: Do you offer one-time snow removal or seasonal contracts?
A: We offer both one-time snow removal services and seasonal contracts tailored to your needs.

Q: How do you handle ice accumulation?
A: We provide traction and de-icing treatments to reduce slip hazards and prevent ice build-up.

Pricing and Scheduling

Q: How are your services priced?
A: Pricing depends on the size of the property, type of service, and frequency. Contact us for a detailed quote.

Q: How do I schedule a service?
A: You can schedule our services by filling out our service quote form, or send us a text, email, or phone call here. We recommend early booking before the winter season.

Q: Do you offer emergency snow removal services?
A: Yes, we provide emergency snow removal for urgent situations to keep your property safe and accessible.

Safety and Equipment

Q: What safety precautions do you take?
A: Our team follows safety protocols, uses professional-grade equipment, and adheres to local regulations to ensure safe winter maintenance.

Q: Are your crews insured and trained?
A: Yes, all of our personnel are fully insured, trained, and experienced in professional snow removal practices.

Customer Support

Q: What if I’m not satisfied with the service?
A: Customer satisfaction is a priority. Please contact us immediately if you have any concerns so we can address and resolve them promptly.

Q: How can I get a quote or more information?
A: Contact us for a service quote on our website. You can also text, email, or phone us for a free consultation and estimate based on your property’s needs.

If you have further questions not covered here, please reach out to Okanagan Plow directly. We’re here to help keep your property safe throughout the winter.